At OWS, our instructors are professionally trained and sometimes go to extreme lengths to make sure you have an awesome lesson. However, surf instruction is not a full time occupation, meaning they have committed their time, gas, parking fees and often even turned down other work or other students to make your lesson happen. So, before you book, make sure your schedule is free and you have plenty of time to make it to the beach and find parking. See full policy below:
A full refund or reschedule with at least 72 hours notice. A full refund -$45 refund fee with 71- 48 hours or a free reschedule. However, with less than 48 hours notice, we cannot offer any refund.
With less than 48 hours notice things get tougher. We understand life can make it impossible to make your lesson on time. As such, there are no refunds within 48 hours of your lesson time, but a reschedule fee of $75 per instructor / per lesson can be offered for the next possible availability for all parties.
A lesson is considered a “No Show” if the instructor does not see you at the designated meeting point for 30 minutes after your lesson booking time. There will be no make up time, refunds or reschedules for a “No Show.”
If your instructor deems conditions unsafe at any time during your lesson, you will be refunded or rescheduled for the time missed. During the summer, drizzle or light rain is normal in the mornings. We only postpone lessons due to heavy rain or thunderstorms.
Finally, there are no refunds or changes for promotional third party vouchers. All promotional offers and vouchers expire within 1 year of purchase date. Use em or loose em!